FAQs

Frequently Asked Questions

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How can I contact 120ml.co?

 

If you would like to contact us, please use the “Contact Us” page to do so. We are very open to feedback and suggestions. Please allow us 24 hours to respond. Our hours of support are Monday through Friday from 10am – 5pm PST. 

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I’m an e-liquid manufacturer.  How do I sell my e-liquid through 120ml.co?

 

If you’re interested in being featured on 120ml.co, please utilize the “Contact Us” page to do so. Include a website, social media links, and pricing in the comments section. If we have interest, we will contact you at the email provided. 

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There is something wrong with my order! How can I return it?

 

If you were accidentally sent an incorrect bottle (such as the wrong flavor, nicotine level, or size) please respond to your original order detail email with a detailed explanation of the issue so we can resolve it.

We allow up to 24 hours from the delivery date for disputes. Photo evidence is required with unaltered original packaging.

We have an all sales are final / no returns policy. E-liquid may not be returned based off of a subjective taste opinion. Many e-liquids that some find delicious, others may dislike. We apologize for this in advanced and for any inconvenience. Be sure to use other customer reviews for help choosing flavors!

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How or Where should I store my e-liquid? 

 

We recommend storing e-liquid somewhere cool in temperature. Ideally somewhere dark since light can adversely affect your e-liquid. We do not recommend trying to “steep” e-liquid in a forceful manner as it may alter the flavor of the liquid. Please keep your e-liquid beyond the reach of pets and children, as you would with any other poisonous or hazardous liquids. 

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What is your shipping policy?   

 

We offer FREE SHIPPING on all domestic (Continental US) orders. Orders are typically shipped next business day. Please keep in mind that first-time orders may take up to three business days to process. If your order contains a different shipping and billing address, our system may flag your order as potentially fraudulent. In the event that this happens, we will contact the cardholder to request additional information.

We offer guaranteed next-business-day fulfillment to repeat customers and verified military personnel (see below). This excludes national holidays and weekends.

Note: We refuse the right to ship to PO Boxes. In the event a PO Box is set as your shipping address, we may contact you and offer to ship to the billing address for your order. 

Domestic Shipping Options: Domestic orders are shipped via USPS. There are three shipping options presented at checkout for domestic customers.

  1. Free Domestic Shipping:  Delivery takes approximately 3-7 business days*. In most cases 3-4 business days is the maximum for orders placed in the Continental U.S. Free domestic shipping is not insured. We do not accept liability for lost, stolen, or incorrectly delivered shipments. 
  2. USPS First-Class Domestic Shipping: Delivery takes approximately 3-5 business days*. In most cases 2-3 business days is the maximum for orders placed in the Continental U.S. First-class domestic shipping is not insured. We do not accept liability for lost, stolen, or incorrectly delivered shipments.
  3. USPS Priority Mail Domestic Shipping: Delivery takes approximately 1-3 business days*. In most cases 1-2 business days is the maximum for orders placed in the Continental U.S. Priority domestic shipping is insured. 

*Please note that shipping times are NOT guaranteed and may be affected by weather, USPS errors, incorrect address provided, Postal Holidays, etc. We cannot guarantee USPS shipping delivery approximations. 

A tracking number to aid in timing the arrival of your package is included with all shipments. You will receive the tracking number via the email you provided in your account. Please allow up to 48 hours for USPS to update the tracking information. We do not have control or access to tracking information past what is provided by the USPS.

 

International Shipping: International orders are shipped via USPS Intl. Options for shipping are presented at checkout. Note: International orders may take longer to process and fulfill. Only Credit Cards with AVS (Address Verification) and a unique CVV Number will be processed.

Australia Shipping Options

    1. USPS First Class Mail International: Estimated Delivery: 7-21 days from shipment*) Cost: $22 up to 2lbs. Additional weight will incur additional shipping costs. We do not accept liability for held at customs, lost, stolen, or incorrectly delivered shipments.
    2. USPS Priority Mail International: Estimated Delivery: 6-10 business days from shipment*) Cost: $55 up to 2lbs. Additional weight will incur additional shipping costs. We do not accept liability for held at customs, lost, stolen, or incorrectly delivered shipments.

Canada Shipping Options 

    1. USPS First Class Mail International: Estimated Delivery: 7-21 days from shipment*) Cost: $20 up to 2lbs. Additional weight will incur additional shipping costs. We do not accept liability for held at customs, lost, stolen, or incorrectly delivered shipments.
    2. USPS Priority Mail International: Estimated Delivery: 6-10 business days from shipment*) Cost: $35 up to 2lbs. Additional weight will incur additional shipping costs. We do not accept liability for held at customs, lost, stolen, or incorrectly delivered shipments.
    3. USPS Priority Mail Express International: Estimated Delivery: 3-5 business days from shipment*) Cost: $55 up to 2lbs. Additional weight will incur additional shipping costs. We do not accept liability for held at customs, lost, stolen, or incorrectly delivered shipments.

UK Shipping Options 

    1. USPS First Class Mail International: Estimated Delivery: 10-21 days from shipment*) Cost: $22 up to 2lbs. Additional weight will incur additional shipping costs. We do not accept liability for held at customs, lost, stolen, or incorrectly delivered shipments.
    2. USPS Priority Mail International: Estimated Delivery: 6-10 business days from shipment*) Cost: $55 up to 2lbs. Additional weight will incur additional shipping costs. We do not accept liability for held at customs, lost, stolen, or incorrectly delivered shipments.

    *Please note that international shipping times are NOT guaranteed and may be affected by weather, USPS errors, incorrect address provided, Postal Holidays, Customs, etc. Free shipping does not apply to Canadian orders. We cannot guarantee USPS shipping delivery approximations. 

    Note to International Customers: Please purchase at your own risk! Familiarize yourself with your country’s e-cigarette and e-liquid customs importations laws before completing your order with 120ml.co! We will not be held responsible for orders seized by customs, and we will not falsify customs forms to accommodate any orders. Customs forms will all be marked honestly, with accurate product and product value details in accordance with US Federal Law. In addition, International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges. 120ml.co is not responsible for any shipping delays including but not limited to Customs, weather, incorrect address, non-delivery, etc and will not refund shipping in the event of an unforeseen delay.

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    How can I verify that I am a member of the US Military?

     

    We currently offer our military customers guaranteed next-day fulfillment and 15% off their entire order. Next day fulfillment is only available on USPS shipping days. Please click here to verify your military membership. Veterans are also able to utilize the military discount! Note: We check the activity of this service regularly. Any order utilizing the military discount that does not populate in the activity log will be cancelled and refunded immediately. 

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    Can you send me free stickers or samples?

     

    We currently do not send free stickers and samples of e-liquid without purchase. We guarantee stickers in every shipment and our fulfillment team throws other goodies in random orders. Enjoy! 

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    Why are you guys so awesome?

     

    We don’t try to be awesome; we were just born this way. We’re glad you appreciate our efforts! 

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    Important Links

     

    Privacy Policy - https://checkout.shopify.com/11550278/policies/17917830.html

    Refund Policy - https://checkout.shopify.com/11550278/policies/17917766.html

    Terms of Service - https://checkout.shopify.com/11550278/policies/17917894.html

     

    The links above may also be found during checkout.  

     

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